Check if your Instagram and Facebook settings are set correctly so you can enable auto-post and many additional features in PLANOLY.
Instagram App (on a mobile phone)
- Open the Instagram App
- Go to your Profile Page
- Tap on Edit Profile
- The Facebook Business Page name should display
- Example Screenshot of Step 3
- Tap on the FB Business Page
- Check if the Business Page is selected (blue checkmark/circle)
Example Screenshot of Step 4
FACEBOOK (on a computer web browser)
Confirm that the FB account you're logging in with created the Business Page, or has admin roles. Go to the Facebook Business Page Instagram Settings and Facebook Business Page Page Role Settings:
Note Only Admins or the Owner of the Facebook Business Page can authenticate to PLANOLY
Facebook Business Instagram Settings / Facebook Business Page Role Settings
If any of the settings are not set up correctly, this will cause issues with your Facebook and Instagram setup, linking it to any Instagram Official Partner tool.