🛍️ Print-on-Demand Starter Guide (Powered by Printful)
Whether you’re a customer purchasing merch or a creator selling it, here’s everything you need to know about how our print-on-demand experience works.
How It Works
-
All products are made to order through our print-on-demand partner, Printful.
-
Once an order is placed, it goes straight to Printful for printing, packing, and shipping.
-
The creator doesn’t personally handle the item — so all order updates and questions should go through Printful directly.
Orders, Shipping, and Fulfillment
-
Orders typically ship within 2–7 business days depending on the product.
-
Once your item is shipped, you’ll receive a tracking number.
-
Shipping delays can happen — check your order confirmation email for expected timelines.
đź”— Track or learn more: Orders & Shipping Help
Returns & Issues
Because products are custom-made, returns are only accepted in specific cases (like printing issues or damaged items).
You can report any of the following:
-
Misprints or production errors
-
Damaged or defective items
-
Lost packages
đź’ˇ Note: If you simply changed your mind or ordered the wrong size, returns are not guaranteed.
đź”— File a return or report an issue: How to Report an Issue
Common Questions
-
Where’s my order? → Track your order
-
Can I cancel or update my order? → Orders are processed quickly, so changes may not be possible.
-
Can I return my order? → See the Return Policy
Support
If you need help with your order or tracking, contact Printful directly:
đź“§ Email: support@printful.com
✨ For Creators
-
Use the Printful Design Maker to build your products
-
Reference the Store Setup Checklist to ensure everything’s ready
-
Browse the Customization Techniques to improve your offering
-
For mockups, tools, and templates: Design Tools & Resources