If you're having trouble auto-posting your content, there may be a few different reasons why. Let’s break them down.
We are official Instagram Partners and use their official API. All logins and authentications used by PLANOLY are through Instagram and Facebook's Graph API and, as an official marketing partner of Instagram and Facebook, we have to follow and abide by their rules and guidelines. Thus, we do not have or store any of our users' login information or put them at risk of having their sensitive information compromised.
Why Isn’t My Content Auto-Posting?
You haven’t enabled auto-post.
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The Instagram profile may not be connected to the appropriate Facebook page:
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Facebook has expired your authorization token:
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Your post doesn’t meet the auto-post guidelines and restrictions set by Instagram:
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You have an unrecognized link, tool, or app within your Instagram profile: Instagram automatically detects if certain apps or tools are added to a user's profile. When they detect something that is not whitelisted by them, they take specific action against the account.We suggest checking the official Instagram Partners directory list to see if any app or tool linked to your Instagram account is not listed. If it is not listed, you should contact the app/tool that you are using and let them know there seems to be an issue with your Instagram profile. Usually, removing any access they have linked to your IG account will resolve this issue.
If there are any apps that should not be linked, make sure they are removed. You may also need to change your IG password and then try to authenticate the Facebook Business Page with PLANOLY again. These tools include:
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You are not a Business account on Instagram:
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The caption was too long:
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Unexpected Error:
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