How to cancel a subscription purchased through Planoly
If you subscribed to Planoly via the web dashboard billing page, follow these steps to cancel:
- Log into your account on www.Planoly.com
- Click on the Menu Bar in the top right corner (the 3 lines) if you're on the Instagram planner
- Or if you're on the Multi-Channel Workspace, click on the profile icon in the bottom left
- Choose Billing > Select Cancel
Please Note: If you do not see the Cancel button, please check to see if you have an active Apple in-app subscription first. You will find the steps to check this below.
If you do not have an active Apple subscription and still cannot find the Cancel button, please contact our support team here.
How to cancel a subscription purchased through Planoly Apple iTunes In-App subscription on Mobile
If you subscribed through the Apple App Store, the subscription is handled entirely by Apple. Please visit your iTunes manage subscriptions page to cancel.
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Open Settings on your mobile device
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Search Subscriptions
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Tap on Planoly
- Click Cancel
Planoly Pro Tip: If you do not cancel your Apple subscription, Apple will continue to charge you even if you have deleted the app/account.
How to cancel a subscription purchased through Google Play Subscription on Mobile
- Open the Google Play app
- At the top right, tap the profile icon
- Tap Payments & Subscriptions, then choose Subscriptions
- Select the subscription you want to cancel
- Tap Cancel subscription
- Follow the instructions
Please Note: You will be on your current plan until the end of the billing cycle, which will not renew at the new billing cycle. Once your billing cycle is over, you can downgrade to the FREE plan on the Planoly web dashboard. Additionally, we are not able to pause subscriptions. You must either keep your subscription active or cancel it, there is no way to pause subscriptions.