How to Resolve the 'Off-Facebook Activity' Error

This guide is to help resolve the linking error when receiving the “Off-Facebook Activity” error when linking to PLANOLY.

Are you receiving this error when linking?

Facebook Off

Follow These Steps:

  1. Log into Facebook on a desktop computer
  2. On the website, locate the down arrow in the top right of Facebook 
  3. Select Settings & Privacy, then click Settings
  4. Click Your Facebook Information found on the left side of the page, then click Off-Facebook
    Activity, then View  

  5. Click on Disconnect Future Activity
  6. Toggle OFF Future Off-Facebook Activity, click on Confirm   
  7. Then, you'll go back and toggle ON Future Off-Facebook Activity
  8. Once complete, Future Off-Facebook Activity should remain ON

For more reference, follow this guide.