How to Resolve the 'Off-Facebook Activity' Error

This guide is to help resolve the linking error when receiving the “Off-Facebook Activity” error when linking to PLANOLY.

Are you receiving this error when linking?

Follow These Steps:

1. Log into Facebook on a desktop computer
2. On the website, locate the down arrow in the top right of Facebook 
3. Select Settings & Privacy, then click Settings
4. Click Your Facebook Information found on the left side of the page, then click Off-Facebook
   Activity, then View  
   
   
5. Click on Disconnect Future Activity
6. Toggle OFF Future Off-Facebook Activity, click on Confirm   
7. Then, you'll go back and toggle ON Future Off-Facebook Activity
8. Once complete, Future Off-Facebook Activity should remain ON