How can I find the content or service I purchased?

After purchasing something Planoly Creator Store, you’ll automatically be sent a confirmation email with a link to sign into your account and access your content/service. Follow the steps below.

Log in to your Planoly Customer account by using the email address you used to make the purchase
You’ll be able to access your purchase at any time via you account

*For purchases like Q&A’s, the Creator has a week to accept it or decline your request.

Can I access my purchased content on multiple devices?

Absolutely! Your Planoly account is synced across devices, allowing you to access your purchased content on any device.

I didn’t get an email after the purchase. What should I do?

If you do not receive an email, please first check your junk folder. If you think you could have made a mistake entering your email at checkout, please contact support at support@snipfeed.co

Can I share my purchased content with others?

The ability to share purchased content may vary based on the content's copyright and licensing terms. In general, sharing copyrighted materials without permission is not allowed.

I’m experiencing technical issues with accessing my content

If you experience any technical issues while trying to access your purchased content, reach out to our customer support (support@snipfeed.co). We’ll be happy to help!

Can I request a refund for purchased content?

Absolutely! Before requesting a refund, it's important to get in touch with the creator via their email address or social media channels. If you don't receive a response from them, don't hesitate to start a discussion with our customer support team, and we will carry out a thorough review of your case.