Lost your connection with Facebook in PLANOLY? We've got you covered with step-by-step instructions below.
In order for PLANOLY to access your social profiles, it requires access tokens that authorize PLANOLY to auto-post on your behalf. Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.
Reasons Why Access Tokens Might Expire:
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Updated social profile credentials (i.e. password, username, etc.)
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Explicit lifespans of an access token
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PLANOLY losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access
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Social media platform updates
How to Re-Authorize the Connection
- Log into your account on a computer
- My Profile
- Tap on the Facebook authorization error. Re-authorize account
- Click on Authenticate with Facebook
- Edit Settings
- Toggle on ALL Instagram accounts, ALL Facebook business pages, and ALL Business Integrations
- Done
You're all set! 🎉