Lost your connection with your social accounts to Planoly? We've got you covered with step-by-step instructions below.
In order for Planoly to access your social profiles, it requires access tokens that authorize Planoly to Auto-Post on your behalf. Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.
Reasons Why Access Tokens Might Expire
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Updated social profile credentials (i.e. password, username, etc.)
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Explicit lifespans of an access token
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Planoly losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access
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Social media platform updates
How to Re-Authorize a Broken Connection
- Log into your Planoly account on a computer web browser
- From the account switcher at the top, click on Add & Edit Social Connections
- From there you will be redirected to the Social Set Manager page.
- Click on the social profile that needs to be re-authenticated and you will see the option to Refresh Channel Connection
