How to Re-Authorize Instagram with Facebook

Lost your connection with Facebook in PLANOLY? We've got you covered with step-by-step instructions below.

In order for PLANOLY to access your social profiles, it requires access tokens that authorize PLANOLY to auto-post on your behalf.  Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.

Reasons Why Access Tokens Might Expire:  

  • Updated social profile credentials (i.e. password, username, etc.)

  • Explicit lifespans of an access token 

  • PLANOLY losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access

  • Social media platform updates

How to Re-Authorize the Connection

  1. Log into your account on a computer
  2. My Profile
  3. Tap on the Facebook authorization error. Re-authorize account 
  4. Click on Authenticate with Facebook
  5. Edit Settings
  6. Toggle on ALL Instagram accounts, ALL Facebook business pages, and ALL Business Integrations
  7. Done

You're all set! 🎉