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How to Refresh a Broken Connection

Lost your connection with your social accounts to Planoly? We've got you covered with step-by-step instructions below.

In order for Planoly to access your social profiles, it requires access tokens that authorize Planoly to Auto-Post on your behalf.  Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.

Reasons Why Access Tokens Might Expire

  • Updated social profile credentials (i.e. password, username, etc.)

  • Explicit lifespans of an access token 

  • Planoly losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access

  • Social media platform updates

How to Re-Authorize a Broken Connection

  1. Log into your Planoly account on a computer web browser
  2. From the account switcher at the top, click on Add & Edit Social Connections 
  3. From there you will be redirected to the Social Set Manager page.
  4. Click on the social profile that needs to be re-authenticated and you will see the option to Refresh Channel Connection
  5. From there you will follow the prompts to login through either the Instagram login if you are a first-time user or if you've linked before you may be asked to login through the Facebook login

 

To Note: Should you run into any issues with refreshing the connection, you can try selecting "Unlink" from the dropdown followed by linking again. This will take you through a different login flow and should bypass and issues.