Lost your connection with your social accounts to Planoly? We've got you covered with step-by-step instructions below.
In order for Planoly to access your social profiles, it requires access tokens that authorize Planoly to Auto-Post on your behalf. Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.
Reasons Why Access Tokens Might Expire
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Updated social profile credentials (i.e. password, username, etc.)
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Explicit lifespans of an access token
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Planoly losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access
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Social media platform updates
How to Re-Authorize a Broken Connection
- Log into your account on a computer web browser
- From the account switcher at the top, click on Add & Edit Social Connections
- Click on the social profile that needs to be re-authenticated and you will see the option to reauthorize the account or unlink the account from Planoly
- Click on Reauthorize Account
- A popup will show up asking you to choose which profile type your Instagram is, either Business or Creator
- Choose Yes when it asks if you have created a Facebook Business page for your account as this is a Facebook requirement. Please Note: You must have a FB Business page set up for this account, otherwise Instagram will not allow you to link.
- Follow the steps and make sure to toggle on ALL Instagram accounts, ALL Facebook Business pages, and ALL Business Integrations
- After that, you should see that the account was connected and you are done!