How to Refresh Your Social Channel Connection in Planoly

In order for Planoly to access your social profiles, it requires access tokens that authorize Planoly to Auto-Post on your behalf. Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.

When to Refresh Your Connection

Your social connection appears broken or disconnected
Missing recent posts on your plan grid
Grid isn't showing up-to-date content
Posts aren't syncing automatically

Reasons Why Access Tokens Might Expire

Updated social profile credentials (i.e. password, username, etc.)
Explicit lifespans of an access token
Planoly losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access
Social media platform updates

How to Re-Authorize a Broken Connection

Log into your Planoly account on a computer web browser
From the account switcher at the top, click on Add & Edit Social Connections
From there you will be redirected to the Social Set Manager page.
Click on the social profile that needs to be re-authenticated and you will see the option to Refresh Channel Connection
From there you will follow the prompts to login through either the Instagram login if you are a first-time user or if you've linked before you may be asked to login through the Facebook login

To Note: Should you run into any issues with refreshing the connection, you can try selecting "Unlink" from the dropdown followed by linking again. This will take you through a different login flow and should bypass and issues.

Note About Collab Posts

If you were tagged as a collaborator but are not the original creator of a collab post, that post will not appear on your plan grid even after refreshing your connection. Only posts where you are the original creator will sync to Planoly.