Lost your connection with Facebook in PLANOLY? We've got you covered with step-by-step instructions below.
In order for PLANOLY to access your social profiles, it requires access tokens that authorize PLANOLY to auto-post on your behalf. Access tokens are provided by the social media network when you connect your social profiles through an industry-standard process called OAuth.
Reasons Why Access Tokens Might Expire:
Updated social profile credentials (i.e. password, username, etc.)
Explicit lifespans of an access token
PLANOLY losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access
Social media platform updates
How to Re-Authorize the Connection
- Log into your account on a computer
- My Profile
- Tap on the Facebook authorization error. Re-authorize account
- Click on Authenticate with Facebook
- Edit Settings
- Toggle on ALL Instagram accounts, ALL Facebook business pages, and ALL Business Integrations
You're all set! 🎉