Looking to Downgrade to a Free Plan or Cancel your PLANOLY Subscription? Follow the steps below:
Instructions to Cancel iTunes In-App Subscription on Mobile:
Since you subscribed through the Apple App Store, the subscription is handled entirely by Apple. Please visit your iTunes manage subscriptions page to cancel.
To cancel via mobile:
1. Open Settings on your mobile device
2. Search Subscriptions
3. Tap on PLANOLY
4. Cancel Subscription
Instructions to Cancel Google Play Subscription on Mobile:
- Open the Google Play app
- At the top right, tap the profile icon
- Tap Payments & Subscriptions. Subscriptions.
- Select the subscription you want to cancel
- Tap Cancel subscription
- Follow the instructions
Instructions to Cancel a Subscription Purchased Through Our Web Dashboard:
If you subscribed to PLANOLY via the Web Dashboard Billing Page follow these steps to cancel:
1. Log into your account on www.PLANOLY.com
2. Select Billing from the right-hand corner
3. Select Cancel
Note* You will be on your current plan until the end of the billing cycle, which will not renew at the new billing cycle. Once your billing cycle is over, you can downgrade to the FREE plan on the PLANOLY web dashboard.
Apple Refund Request:
Refunds for in-app purchases can only be handled by Apple. Unfortunately, PLANOLY cannot handle any transactions made through Apple's in-app subscription process. Follow these instructions, to request a refund from Apple:
- Visit Apple’s Problem Reports Page
- Log in with your Apple ID (the one you used in the app that subscribed to the plan)
- Click on the Apps tab and you will see PLANOLY in the App Subscriptions
- Select Report a Problem to the right of your purchase
- Select the reason you want the refund
- Fill in the Description, as appropriate
- Click Submit
If you cannot request a refund, you may need to contact Apple. Here's a direct link: Contact