--- title: Why Can’t I Connect my Stripe Account to Creator Store? description: Once you set up your Stripe account, it can take up to 1-3 business days to verify your account. --- [Skip to content](https://help.planoly.com/knowledge/my-stripe-wont-connect-on-creator-store#main-content) English Show submenu for translations ![Planoly\_Digital\_LogoLockup\_Off-Black](https://help.planoly.com/hs-fs/hubfs/Planoly_Digital_LogoLockup_Off-Black.png?width=200&height=20&name=Planoly_Digital_LogoLockup_Off-Black.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.planoly.com/contact-us) [Contact us](https://www.planoly.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [https://help.planoly.com/knowledge](https://help.planoly.com/knowledge) 2. [Accounts & Billing](https://help.planoly.com/knowledge/accounts-billing) 3. [Troubleshooting](https://help.planoly.com/knowledge/accounts-billing#troubleshooting) # Why Can’t I Connect my Stripe Account to Creator Store? ## Learn why your Stripe account may not connect and how to resolve common verification and setup issues. ### **What’s happening?** After setting up your Stripe account, it may take **1–3 business days** for Stripe to fully verify your account. As part of this process, Stripe may request additional information to confirm your identity. During this time, you might see an error when attempting to connect your Stripe account to Creator Store, this is completely normal. ### **What should I do?** - Wait for Stripe to complete the verification process - Keep an eye on your email for a confirmation from Stripe - Once verified, return to Creator Store and reconnect your Stripe account ### **What happens next?** Once your Stripe account is verified, you’ll be able to successfully connect it and begin accepting payments through your Creator Store. You can also review [Stripe’s verification requirements and tips.](https://support.stripe.com/topics/verification) ### **Still having trouble?** If your Stripe account is already verified and you’re still unable to connect it, please reach out to our support team at **support@planoly.com,** we’re happy to help!   - [Getting Started](https://help.planoly.com/knowledge/getting-started#main-content) - [Planoly Overview](https://help.planoly.com/knowledge/getting-started#planoly-overview) - [Creator Store Intro](https://help.planoly.com/knowledge/getting-started#creator-store-intro) - [Social Channel Connections](https://help.planoly.com/knowledge/getting-started#social-channel-connections) - [Create & Post](https://help.planoly.com/knowledge/create-post#main-content) - [Multi-channel Workspace](https://help.planoly.com/knowledge/create-post#multi-channel-workspace) - [Creating & Editing](https://help.planoly.com/knowledge/create-post#creating-editing) - [Auto-post Troubleshooting](https://help.planoly.com/knowledge/create-post#auto-post-troubleshooting) - [Analytics](https://help.planoly.com/knowledge/create-post#analytics) - [Sell with Creator Store](https://help.planoly.com/knowledge/sell-with-creator-store#main-content) - [Products & Store Setup](https://help.planoly.com/knowledge/sell-with-creator-store#products-store-setup) - [Online Courses](https://help.planoly.com/knowledge/sell-with-creator-store#online-courses) - [Memberships](https://help.planoly.com/knowledge/sell-with-creator-store#memberships) - [Integrations](https://help.planoly.com/knowledge/sell-with-creator-store#integrations) - [CRM & Marketing tools](https://help.planoly.com/knowledge/sell-with-creator-store#crm-marketing-tools) - [Payments & Payouts](https://help.planoly.com/knowledge/sell-with-creator-store#payments-payouts) - [Customer Care](https://help.planoly.com/knowledge/sell-with-creator-store#customer-care) - [Accounts & Billing](https://help.planoly.com/knowledge/accounts-billing#main-content) - [Plans & Subscriptions](https://help.planoly.com/knowledge/accounts-billing#plans-subscriptions) - [Account Settings](https://help.planoly.com/knowledge/accounts-billing#account-settings) - [Troubleshooting](https://help.planoly.com/knowledge/accounts-billing#troubleshooting) [![Planoly\_Digital\_LogoLockup\_Off-Black](https://help.planoly.com/hs-fs/hubfs/Planoly_Digital_LogoLockup_Off-Black.png?width=225&height=23&name=Planoly_Digital_LogoLockup_Off-Black.png "Planoly_Digital_LogoLockup_Off-Black")](http://planoly.com) 1606 Headway Cir, STE # 9512 Austin, TX 78754 Copyright © 2025, Planoly