Service Updates & Alerts

Need an update on possible service outage impacting your workflow? Bookmark this guide to make sure all systems are operational and view previous incident reports.

Current Service Alert

November

November 4th

Issue Resolved: This incident has been resolved.

Investigating

Service Outage: Planoly is currently experiencing an issue preventing users from logging in due to a 500 error. Our team is actively working to resolve this, and we apologize for the inconvenience. Thank you for your patience as we work to restore access!

October

October 14th

Issue Resolved: This incident has been resolved.

October 14th

Investigating

Meta Outage: Planoly is currently experiencing the inability to successfully auto-post to Instagram and Facebook due to a Meta outage. We apologize for the inconvenience and we are monitoring the issue! In the meantime, we recommend manually posting previously scheduled auto-posts.

September

September 12th

Resolved: This incident has been resolved.

September 11th

Investigating

We’re aware of a Meta outage impacting Instagram and Threads carousel auto-posts. These posts have failed to publish, with the error message: "Error message from Instagram: (#2) Service temporarily unavailable.

We are currently investigating the root cause of this issue. In the meantime, single-image and video posts, as well as content published via Notification, remain unaffected.

We'll provide an update here as soon as the issue is resolved!

August

August 23rd

X/Twitter Authentication Issues

Investigating

X/Twitter is currently experiencing issues when truing to link and authenticate accounts. To troubleshoot, they have recommended that anyone experiencing these problems try deleting old cookies associated with twitter.com. (Example: If you're using Google Chrome, you can do this by visiting the following link: chrome://settings/content/all?searchSubpage=twitter.com&search=cookie ) Additionally, some users have found that temporarily disabling two-factor authentication (2FA) natively allows them to successfully connect or reconnect their X accounts. We appreciate your patience and understanding as we work through this issue with X. Rest assured that it remains a priority for both teams, and we will update you promptly as soon as we have more information or a resolution.

June

July 2nd

Instagram Personal/Creator Account Linking without Facebook

RESOLVED

🎉 Good news! Resolved! The Meta issue impacting linking Personal/Creator accounts without Facebook has been resolved! 🎉

Thank you so much for your patience while we worked with Meta to fix this. The connection was restored this morning and we can confirm linking is now restored for Personal/Creator accounts without a Facebook Business page.

Don't hesitate to reach out to our support team should you hit any roadblocks. We are ready to partner and troubleshoot with you.

We are deeply grateful for the incredible support and understanding from our amazing community while we worked through the recent issue. Your patience and encouragement have been invaluable.

June 26th

Current Outage: Investigating

Instagram Personal/Creator Account Linking without Facebook

Planoly is experiencing issues with linking personal/creator Instagram accounts without Facebook. We apologize for the inconvenience! In the meantime, we recommend switching your Instagram account type to a creator or business account and trying to link.

June 18th

Instagram and Facebook Auto-Posting Outage

RESOLVED

The Facebook and Instagram linking issue has officially been resolved. 🎉

Thank you so much for your patience while we worked with Meta to fix this. We sincerely apologize for the inconvenience this has caused. We are committed to making up for this experience going forward and preventing similar situations from happening in the future.

Need help re-linking? Follow these steps:

Please follow these steps to clear your cache and cookies before logging back in.
Google Chrome: Click on the three dots in the upper right corner. Go to "More tools" > "Clear browsing data." Select "Cookies and other site data" and "Cached images and files." Click "Clear data."
Sign Back into Planoly: After clearing your cache and cookies, please sign back into your Planoly account.
Re-authorize or Re-link Your Instagram and/or Facebook Accounts: Navigate to your account, tap on the Instagram and/or Facebook social profile icon, and re-authorize or re-link your Instagram and/or Facebook account to ensure it is properly connected. Feel free to check out our help guide here.
Reschedule any Failed Auto-Posts: Review your scheduled posts and reschedule any that failed during the issue.
If it doesn’t work the first time, DO NOT unlink. Simply reauthorize using these steps.

June 14th

Instagram and Facebook Auto-Posting Outage

Planoly is experiencing issues with linking and auto-posting to Instagram and Facebook due to a Meta issue. We have identified and escalated the issue and are now awaiting a resolution. We apologize for the inconvenience! In the meantime, we recommend manually posting previously scheduled auto-posts.

June 11th

Instagram and Facebook Auto-Posting Outage

Our teams have been made aware of the outage. While this persists, Auto-Publishing for Facebook and Instagram will not be able to function as expected on the Instagram Planner and Multi-channel Workspace.