--- title: Service Updates & Alerts description: Need an update on possible service outage impacting your workflow? Bookmark this guide to make sure all systems are operational and view previous incident reports. --- [Skip to content](https://help.planoly.com/knowledge/service-updates-alerts#main-content) English Show submenu for translations ![Planoly\_Digital\_LogoLockup\_Off-Black](https://help.planoly.com/hs-fs/hubfs/Planoly_Digital_LogoLockup_Off-Black.png?width=200&height=20&name=Planoly_Digital_LogoLockup_Off-Black.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.planoly.com/contact-us) [Contact us](https://www.planoly.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [https://help.planoly.com/knowledge](https://help.planoly.com/knowledge) 2. [Accounts & Billing](https://help.planoly.com/knowledge/accounts-billing) 3. [Troubleshooting](https://help.planoly.com/knowledge/accounts-billing#troubleshooting) # Service Updates & Alerts ## Need an update on possible service outage impacting your workflow? Bookmark this guide to make sure all systems are operational and view previous incident reports. ### Current Service Alert ### March 2026 March 16th Issue Resolved: This incident has been resolved.  March 12th **Investigating Facebook Video Posts:** We're currently investigating an increase in errors affecting scheduled video posts to Facebook. This appears to be a Facebook-side issue also impacting other platforms. We'll update this page as we learn more. ### February 2026 February 27th **Issue Resolved: **This incident has been resolved.  February 26th Investigating & Monitoring **Instagram Outage:** Meta is currently experiencing an outage affecting Instagram Reels, Stories with video, and some auto-post publishing. In the meantime, we recommend manually posting any time-sensitive content. We'll share updates as soon as Meta resolves this. Thank you for your patience! ### **March** March 25th Investigating & Monitoring **Instagram Partial Outage**: Some scheduled auto-posts to Instagram may be affected. We’re monitoring the issue and apologize for any inconvenience. If needed, we recommend manually posting your scheduled content. Thanks for your patience! ### **February** February 27th **Issue Resolved: **This incident has been resolved.  **Instagram Linking Issue:** Instagram is currently experiencing technical difficulties with their authentication system, which affects account linking and reauthorization. If you're unable to connect your Instagram account at this time, please try again later. We appreciate your patience while Instagram resolves this issue! ### **December** December 11th **Issue Resolved: **This incident has been resolved.  **Meta Services Widespread Outage:** Our team is aware of a widespread outage affecting Meta services, including Instagram, Facebook, and Threads. This is currently impacting features such as auto-publishing, analytics, and conversation data. ### **November** November 4th **Issue Resolved: **This incident has been resolved.  **Investigating** **Service Outage:** Planoly is currently experiencing an issue preventing users from logging in due to a 500 error. Our team is actively working to resolve this, and we apologize for the inconvenience. Thank you for your patience as we work to restore access! ### **October** October 14th **Issue Resolved: **This incident has been resolved.  October 14th **Investigating** **Meta Outage:** Planoly is currently experiencing the inability to successfully auto-post to Instagram and Facebook due to a Meta outage. We apologize for the inconvenience and we are monitoring the issue! In the meantime, we recommend manually posting previously scheduled auto-posts. ### **September** September 12th **Resolved: **This incident has been resolved.  September 11th **Investigating ** We’re aware of a Meta outage impacting Instagram and Threads carousel auto-posts. These posts have failed to publish, with the error message: "Error message from Instagram: (#2) Service temporarily unavailable. We are currently investigating the root cause of this issue. In the meantime, single-image and video posts, as well as content published via Notification, remain unaffected. We'll provide an update here as soon as the issue is resolved! ### **August** August 23rd **X/Twitter Authentication Issues** **Investigating** X/Twitter is currently experiencing issues when truing to link and authenticate accounts. To troubleshoot, they have recommended that anyone experiencing these problems try deleting old cookies associated with twitter.com. (Example: If you're using Google Chrome, you can do this by visiting the following link: [chrome://settings/content/all?searchSubpage=twitter.com&search=cookie](chrome://settings/content/all?searchSubpage=twitter.com&search=cookie) ) Additionally, some users have found that temporarily disabling two-factor authentication (2FA) natively allows them to successfully connect or reconnect their X accounts. We appreciate your patience and understanding as we work through this issue with X. Rest assured that it remains a priority for both teams, and we will update you promptly as soon as we have more information or a resolution**.** ### **June ** July 2nd **Instagram Personal/Creator Account Linking without Facebook** **RESOLVED** 🎉 Good news! Resolved! The Meta issue impacting linking Personal/Creator accounts without Facebook has been resolved! 🎉 Thank you so much for your patience while we worked with Meta to fix this.The connection was restored this morning and we can confirm linking is now restored for Personal/Creator accounts without a Facebook Business page.   Don't hesitate to reach out to our s[upport team](https://email.planoly.com/e3t/Ctc/DM+113/cSsCS04/MWcW8qFgSsZW46cyH43jwS3NW6hm-BV5gsWzzN3DlwFq3lYMRW69sMD-6lZ3kVW5B5pys8zpN74W7P9C0Z7MBpfpW3LvF5N2cgrRvVmhdSL39-F1dW5G6_gG4PRZ-WW4WZWfD2BXgBgV2m_X07K8gKdW6N-Zln2lgy_JW66PgV-5LZnxhW3-wvqB8D8kShW8SSqGV35g-MRN62zWl8Cf5DJW34sFy579-KFMN5wHcpPbXwmHVGGFXm4VQzJ4W4DXXn38RxRBvW8Y7VpZ1bBPCjW780-GJ8sTRy_W2TfnSL7l6wxZW4hPZXG8ft9l7f84Pmzj04) should you hit any roadblocks. We are ready to partner and troubleshoot with you.  We are deeply grateful for the incredible support and understanding from our amazing community while we worked through the recent issue. Your patience and encouragement have been invaluable. June 26th Current Outage: Investigating **Instagram Personal/Creator Account Linking without Facebook** Planoly is experiencing issues with linking personal/creator Instagram accounts without Facebook. We apologize for the inconvenience! In the meantime, we recommend switching your Instagram account type to a creator or business account and trying to link.   June 18th  **Instagram and Facebook Auto-Posting Outage** **RESOLVED** The Facebook and Instagram linking issue has officially been resolved. 🎉 Thank you so much for your patience while we worked with Meta to fix this. We sincerely apologize for the inconvenience this has caused. We are committed to making up for this experience going forward and preventing similar situations from happening in the future.   Need help re-linking? Follow these steps: - Please follow these steps to clear your cache and cookies before logging back in. - Google Chrome: Click on the three dots in the upper right corner. Go to "More tools" \> "Clear browsing data." Select "Cookies and other site data" and "Cached images and files." Click "Clear data." - Sign Back into Planoly: After clearing your cache and cookies, please sign back into your Planoly account. - Re-authorize or Re-link Your Instagram and/or Facebook Accounts: Navigate to your account, tap on the Instagram and/or Facebook social profile icon, and re-authorize or re-link your Instagram and/or Facebook account to ensure it is properly connected. Feel free to check out our help guide[here](https://help.planoly.com/knowledge/how-to-link-and-auto-post-to-x?utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-8FgzwCQDUIQ4HF1UlB9dFJur2KxmyEdmodtnijUJDmrMTGfIflJGuyNgm_WjiZedeq31OQ). - Reschedule any Failed Auto-Posts: Review your scheduled posts and reschedule any that failed during the issue. - If it doesn’t work the first time, DO NOT unlink. Simply reauthorize using these steps. June 14th  **Instagram and Facebook Auto-Posting Outage** Planoly is experiencing issues with linking and auto-posting to Instagram and Facebook due to a Meta issue. We have identified and escalated the issue and are now awaiting a resolution. We apologize for the inconvenience! In the meantime, we recommend manually posting previously scheduled auto-posts. June 11th **Instagram and Facebook Auto-Posting Outage** Our teams have been made aware of the outage. While this persists, Auto-Publishing for Facebook and Instagram will not be able to function as expected on the Instagram Planner and Multi-channel Workspace.  ### April 2024 --- **Meta API Outage** This incident has been resolved. April 1 ### March 2024 --- **Instagram Auto-Publishing Issues** This incident has been resolved. March 8-March 11 **Major Facebook and Instagram Outage** This incident has been resolved. March 5 ### February 2024 --- No incidents reported.     - [Getting Started](https://help.planoly.com/knowledge/getting-started#main-content) - [Planoly Overview](https://help.planoly.com/knowledge/getting-started#planoly-overview) - [Creator Store Intro](https://help.planoly.com/knowledge/getting-started#creator-store-intro) - [Social Channel Connections](https://help.planoly.com/knowledge/getting-started#social-channel-connections) - [Create & Post](https://help.planoly.com/knowledge/create-post#main-content) - [Multi-channel Workspace](https://help.planoly.com/knowledge/create-post#multi-channel-workspace) - [Creating & Editing](https://help.planoly.com/knowledge/create-post#creating-editing) - [Auto-post Troubleshooting](https://help.planoly.com/knowledge/create-post#auto-post-troubleshooting) - [Analytics](https://help.planoly.com/knowledge/create-post#analytics) - [Sell with Creator Store](https://help.planoly.com/knowledge/sell-with-creator-store#main-content) - [Products & Store Setup](https://help.planoly.com/knowledge/sell-with-creator-store#products-store-setup) - [Online Courses](https://help.planoly.com/knowledge/sell-with-creator-store#online-courses) - [Memberships](https://help.planoly.com/knowledge/sell-with-creator-store#memberships) - [Integrations](https://help.planoly.com/knowledge/sell-with-creator-store#integrations) - [CRM & Marketing tools](https://help.planoly.com/knowledge/sell-with-creator-store#crm-marketing-tools) - [Payments & Payouts](https://help.planoly.com/knowledge/sell-with-creator-store#payments-payouts) - [Customer Care](https://help.planoly.com/knowledge/sell-with-creator-store#customer-care) - [Accounts & Billing](https://help.planoly.com/knowledge/accounts-billing#main-content) - [Plans & Subscriptions](https://help.planoly.com/knowledge/accounts-billing#plans-subscriptions) - [Account Settings](https://help.planoly.com/knowledge/accounts-billing#account-settings) - [Troubleshooting](https://help.planoly.com/knowledge/accounts-billing#troubleshooting) [![Planoly\_Digital\_LogoLockup\_Off-Black](https://help.planoly.com/hs-fs/hubfs/Planoly_Digital_LogoLockup_Off-Black.png?width=225&height=23&name=Planoly_Digital_LogoLockup_Off-Black.png "Planoly_Digital_LogoLockup_Off-Black")](http://planoly.com) 1606 Headway Cir, STE # 9512 Austin, TX 78754 Copyright © 2025, Planoly