Need an update on possible service outage impacting your workflow? Bookmark this guide to make sure all systems are operational and view previous incident reports.
Current Service Alert
June
July 2nd
Instagram Personal/Creator Account Linking without Facebook
RESOLVED
๐ Good news! Resolved! The Meta issue impacting linking Personal/Creator accounts without Facebook has been resolved! ๐
Don't hesitate to reach out to our support team should you hit any roadblocks. We are ready to partner and troubleshoot with you.
We are deeply grateful for the incredible support and understanding from our amazing community while we worked through the recent issue. Your patience and encouragement have been invaluable.
June 26th
Current Outage: Investigating
Instagram Personal/Creator Account Linking without Facebook
Planoly is experiencing issues with linking personal/creator Instagram accounts without Facebook. We apologize for the inconvenience! In the meantime, we recommend switching your Instagram account type to a creator or business account and trying to link.
June 18th
Instagram and Facebook Auto-Posting Outage
RESOLVED
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Please follow these steps to clear your cache and cookies before logging back in.
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Google Chrome: Click on the three dots in the upper right corner. Go to "More tools" > "Clear browsing data." Select "Cookies and other site data" and "Cached images and files." Click "Clear data."
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Sign Back into Planoly: After clearing your cache and cookies, please sign back into your Planoly account.
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Re-authorize or Re-link Your Instagram and/or Facebook Accounts: Navigate to your account, tap on the Instagram and/or Facebook social profile icon, and re-authorize or re-link your Instagram and/or Facebook account to ensure it is properly connected. Feel free to check out our help guide here.
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Reschedule any Failed Auto-Posts: Review your scheduled posts and reschedule any that failed during the issue.
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If it doesnโt work the first time, DO NOT unlink. Simply reauthorize using these steps.
June 14th
Instagram and Facebook Auto-Posting Outage
Planoly is experiencing issues with linking and auto-posting to Instagram and Facebook due to a Meta issue. We have identified and escalated the issue and are now awaiting a resolution. We apologize for the inconvenience! In the meantime, we recommend manually posting previously scheduled auto-posts.
June 11th
Instagram and Facebook Auto-Posting Outage
April 2024
Meta API Outage
This incident has been resolved.
April 1
March 2024
Instagram Auto-Publishing Issues
February 2024
No incidents reported.