How to Update Payment Method + Find Billing History

Learn how to update your payment method linked to your Planoly subscription and view your billing history.

Row 37 - How to Update Payment Method

How to Update Billing Information

Purchased Through Our Web Dashboard (Stripe)

  1. On a computer web browser, go to the Billing Page.
  2. In the Billing Information box, click on Update Card

3. Enter the new card information

4. Click on Update

Purchased Through Apple's In-App Subscriptions (iOS Only)

If your Planoly paid subscription is made through an Apple In-App Subscription, the subscription is linked to the iTunes account. Planoly does not have any access to any transactions made with Apple. You can find more information here on how to update your Apple billing information. 

How to Find Your Billing History

Plan Purchased Through the Web Dashboard 

  1. Log into your Planoly account on a web browser 
  2. Navigate to the Billing tab in Settings
  3. Once on the Billing page, scroll all the way to the bottom and you should see your past invoices
  4. Click on Print to view or print your latest invoices 

Please Note: If you do not see any billing history, you may be on a Personal (free) plan. Feel free to contact our support team here if you have any questions. 

Plan Purchased Through iOS Subscriptions 

If you are trying to find your iTunes receipt:

  1. Search your email for the words "receipt from Apple"
  2. On the receipt for the subscription, check which Apple ID was used

Email receipt that shows the Apple ID that was used for a purchase from Apple.

Planoly Pro Tip: If you can't find a receipt from Apple for the subscription, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription.

How to Change Your Subscription 

Wanting to make a change to your current subscription? Needing to manage more accounts? You will need to switch over to our billing system so we can help customize your plan. 

If you would like to use a different payment method instead of your iTunes subscription, you can switch to the Planoly web payment platform by following the steps below:

  1. On a computer web browser, go to the Billing Page.
  2. In the Billing Information box, click on Upgrade

3. Click on Start 7-Day Free Trial to subscribe

Screenshot 2023-12-12 at 10.56.37 AM

4. Select your Billing Cycle

5. Input your Payment Info

6. Click on Pay Now

Planoly Pro Tip: Please make sure to cancel your existing iTunes Subscription so Apple does not bill you again. Here is a direct link to your iTunes Manage Subscriptions Page.