--- title: What emails will my customers receive from me? description: What Will Your Customers Receive After Making a Purchase From You --- [Skip to content](https://help.planoly.com/knowledge/what-emails-will-my-customers-receive-from-me#main-content) English Show submenu for translations ![Planoly\_Digital\_LogoLockup\_Off-Black](https://help.planoly.com/hs-fs/hubfs/Planoly_Digital_LogoLockup_Off-Black.png?width=200&height=20&name=Planoly_Digital_LogoLockup_Off-Black.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.planoly.com/contact-us) [Contact us](https://www.planoly.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [https://help.planoly.com/knowledge](https://help.planoly.com/knowledge) 2. [Sell with Creator Store](https://help.planoly.com/knowledge/sell-with-creator-store) 3. [CRM & Marketing tools](https://help.planoly.com/knowledge/sell-with-creator-store#crm-marketing-tools) # What emails will my customers receive from me? ## What Will Your Customers Receive After Making a Purchase From You If you customer purchased a product from you, they will receive a **product confirmation email** with an access link directly to the product.  If your customer purchases a **Digital Product** they will receive the following email:![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-20-05%E2%80%AFPM-png.png?width=670&height=557&name=Screenshot%202025-01-28%20at%202-20-05%E2%80%AFPM-png.png) ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-15-26%E2%80%AFPM-png.png?width=670&height=328&name=Screenshot%202025-01-28%20at%202-15-26%E2%80%AFPM-png.png)   If your customer purchases a **E-Course** they will receive the following email: ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-43-48%E2%80%AFPM-png.png?width=670&height=515&name=Screenshot%202025-01-28%20at%202-43-48%E2%80%AFPM-png.png) ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-51-27%E2%80%AFPM-png.png?width=670&height=333&name=Screenshot%202025-01-28%20at%202-51-27%E2%80%AFPM-png.png)   If your customer purchases a **1:1 Consultation **they will receive the following email: ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-43-10%E2%80%AFPM-png.png?width=670&height=544&name=Screenshot%202025-01-28%20at%202-43-10%E2%80%AFPM-png.png) ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-52-41%E2%80%AFPM-png.png?width=670&height=305&name=Screenshot%202025-01-28%20at%202-52-41%E2%80%AFPM-png.png)   If your customer purchases a **Q&A** they will receive the following email: ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-42-11%E2%80%AFPM-png.png?width=670&height=539&name=Screenshot%202025-01-28%20at%202-42-11%E2%80%AFPM-png.png) ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-54-56%E2%80%AFPM-png.png?width=670&height=291&name=Screenshot%202025-01-28%20at%202-54-56%E2%80%AFPM-png.png)   If your customer purchases a **Livestream **they will receive the following email: ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-56-25%E2%80%AFPM-png.png?width=670&height=531&name=Screenshot%202025-01-28%20at%202-56-25%E2%80%AFPM-png.png) ![](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-01-28%20at%202-57-10%E2%80%AFPM-png.png?width=670&height=276&name=Screenshot%202025-01-28%20at%202-57-10%E2%80%AFPM-png.png) --- ### How to add a personal message for the email confirmation You can also add a personalized note at the bottom of each confirmation email for individual products by following thse steps: 1. Click on Products from your left navigation bar 2. Select the product you want to update 3. Click the Additional Information tab 4. Scroll to Custom Confirmation emails for your customers and add your personalized message ![Screenshot 2025-10-22 at 9.02.34 AM](https://help.planoly.com/hs-fs/hubfs/Screenshot%202025-10-22%20at%209.02.34%20AM.png?width=498&height=407&name=Screenshot%202025-10-22%20at%209.02.34%20AM.png) 5. Don't forget to Save and Close To Note: Head to the [CRM](https://help.planoly.com/knowledge/what-is-crm-in-the-creator-store) feature and set up an Flow if you want to reach out individually to customers.  If your customer experiences any issues receiving their purchase confirmation email, don’t hesitate to contact our Support Team for assistance. You can reach out to us through our [Contact Us page](https://www.planoly.com/contact-us). 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