Learn how Customer Relationship Management (CRM) in the Creator Store helps manage interactions, build relationships, and boost sales for creators.
Customer Relationship Management (CRM) helps creators better understand and engage with their customers. It provides tools to manage customer information, streamline communications, and drive sales through targeted outreach.
All Customers allows you to manage and view the customers who have interacted with your products, services, and content. You can easily access a list of customers who have made purchases, signed up for courses, or engaged with your content in various ways.
You can use the All Customers to:
- Track customer activity: See how customers are interacting with your products and content.
- View purchase history: Filter customers by product, total purchase amount, or last purchase date to get insights into their buying behavior.
- Manage subscriptions: View and manage whether customers are subscribed or unsubscribed to your communications.
- Access customer details: Get information like customer email addresses, transaction amounts, and order status.
This feature helps you understand your customer base more effectively, allowing you to tailor your offerings to their needs and provide personalized experiences.
Outreach allows you to engage directly with your customers through automated email flows and broadcast messages. This feature helps you stay connected with your audience and drive customer loyalty.
You can use the Outreach to:
- Create automated email flows: Select from pre-made flows or create your own to engage with customers. Some available flows include:
- Purchase Flow: Triggered after a customer makes a purchase.
- Abandoned Cart Flow: Sent to remind customers to complete their purchase.
- Welcome Flow: Sent to new customers to introduce them to your brand and products.
- E-Course Follow-Up Flow: Designed to engage customers who have purchased online courses.
- You can also choose specific products to trigger these flows, tailoring your communications based on customer behavior.
- Send Broadcasts: Use broadcast emails to send one-time messages to your customers. This feature is perfect for:
- Announcing new products or services.
- Sharing important news and updates.
- Sending special offers and promotions.
- Requesting feedback from your audience.
With "All Customers" and "Outreach," Creator Store gives you the tools to effectively manage your customer relationships, engage with your audience, and increase sales by delivering personalized communication that resonates with your customers.
If you need additional assistance with managing your customers or outreach in Creator Store, our Support Team is here to help. Visit our Contact Us page to get in touch with our Team of Experts!