Discover | Search Guidelines and Limitations

When using the Planoly Discover Search feature, there are a few guidelines Instagram has set.

Requirements
The Instagram Profile must also be authenticated with the linked FB Business Page on PLANOLY
The Instagram handle you linked to Planoly must be:

  1. A Business Profile (Instagram Setting)
  2. Linked to a Facebook Business Page

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Limitations
When searching by User Handle

  • @ is not needed when searching Instagram handles
  • Auto-Complete for usernames will no longer populate in PLANOLY
    - The exact Instagram handle will have to be manually typed in.
  • Limitations set by Instagram
    • Only IG Business and Creator Profiles can be searched for
    • Private, Personal Instagram Handles will not display any post results back.

When searching by Hashtag

  • # is not needed when searching for hashtags
  • Auto-Complete for hashtags will no longer populate in PLANOLY
    - The exact hashtag term will have to be manually typed in.
  • When searching by either username or hashtag, Instagram sends back the posts displayed in the search results. Not all tagged posted may appear.
  • Limitations set by Instagram
    • Original Instagram Poster handle will not appear
    • Published dates will not appear
    • 30 Unique Hashtags can be searched for in a rolling 7 day period.