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Log into your Facebook account from a computer
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In the top right, click your profile icon
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Select Settings & privacy, then choose Settings
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On the left side, tap on Business Integrations
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You should see Planoly listed under Active at the top, or search for it using the search bar to the right
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Select the business integration for Planoly, click Remove, and it should be removed. *Note: Once you've removed this business integration from your account it can no longer manage your Page on Planoly. View removed business integrations under the Removed tab at the top.
- Log out of Facebook
- Log back into your Planoly account from a computer
- In the top right corner, navigate to My Profile and scroll down to Manage Social Connections and Users > Manage Social Sets
- From the Social Sets Manager, click on the social profile that needs to be re-authenticated
- Follow the re-authentication flow to get re-connected
- Once you re-connect the social profile, you will no longer see the re-authentication error!
Planoly Pro-Tip: If you’re still unable to re-authenticate your account successfully, we recommend contacting Instagram to see how they can further assist you with your Facebook Page/account as there can be an issue on Facebook’s end that they may need to look further into.
Additional Resources:
Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out our helpful articles below!
How to set up Auto-post:
Auto-post Troubleshooting: