How to Set Up Auto-Post [Step 4]

Are you experiencing issues with Facebook Business Integrations? You'll want to revoke and re-enable PLANOLY permissions on your Facebook Business page settings to ensure you are set up properly for auto-post.

Please Note: Non-Official Instagram Approved Apps/Tools

If you are using third-party apps that are not official partners of Instagram, this may cause Instagram to flag your account. It is against Instagram's guidelines to allow non-trusted apps to access user accounts. This is to keep your private information safe.

We recommend you confirm any linked app/tool that you have for your Instagram account is an official partner of Instagram – meaning it is safe to use their app, and Instagram will not permanently ban or penalize your account.

There are a few reasons you will continuously be asked to re-establish your Facebook token. In some cases, Facebook does not provide PLANOLY with the latest updated information regarding the Facebook account associated with an Instagram account.

In some cases, we need to re-establish the connection between Facebook, Instagram, and PLANOLY.

Revoke + Re-Enable Your Facebook Account

Log into your Facebook account from a computer
In the top right, click your profile picture
Select Settings & privacy, then choose Settings
On the left side, tap on Business Integrations
You should see PLANOLY listed under Active at the top, or search for it using the search bar to the right
Select the business integration for PLANOLY, click Remove, and it should be removed. *Note: Once you've removed this business integration from your account it can no longer manage your Page on PLANOLY. View removed business integrations under the Removed tab at the top.
Once you remove this integration, you will need to re-authenticate your account on PLANOLY by taking the steps below:
1. Log out of Facebook
2. Log back into your PLANOLY account from a computer
3. In the top right corner, navigate to My Profile and scroll down to Managed Social Profiles
4. Re-authenticate your Instagram Business Account with Facebook
5. Re-activate auto-post by clicking on Activate, from there, follow the prompts to get re-authenticated!
After this, you should be connected again!

PLANOLY Pro-Tip: If you’re still unable to re-authenticate your account successfully, we recommend contacting Instagram to see how they can further assist you with your Facebook Page/account as there can be an issue on Facebook’s end that they may need to look further into.

Additional Resources:

Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out our helpful articles below!

How to set up Auto-post:

Auto-post Troubleshooting: