1. Log into your Facebook account from a computer
  2. In the top right, click your profile picture
  3. Select Settings & privacy, then choose Settings
  4. On the left side, tap on Business Integrations
  5. You should see PLANOLY listed under Active at the top, or search for it using the search bar to the right
  6. Select the business integration for PLANOLY, click Remove, and it should be removed. *Note: Once you've removed this business integration from your account it can no longer manage your Page on PLANOLY. View removed business integrations under the Removed tab at the top.   
  7. Once you remove this integration, you will need to re-authenticate your account on PLANOLY by taking the steps below: 
    1. Log out of Facebook
    2. Log back into your PLANOLY account from a computer
    3. In the top right corner, navigate to My Profile and scroll down to Managed Social Profiles
    4. Re-authenticate your Instagram Business Account with Facebook
    5. Re-activate auto-post by clicking on Activate, from there, follow the prompts to get re-authenticated!
  8. After this, you should be connected again! 

PLANOLY Pro-Tip: If you’re still unable to re-authenticate your account successfully, we recommend contacting Instagram to see how they can further assist you with your Facebook Page/account as there can be an issue on Facebook’s end that they may need to look further into. 

Additional Resources: 

Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out our helpful articles below!

How to set up Auto-post:

Auto-post Troubleshooting: