-
Log into your Facebook account from a computer
-
In the top right, click your profile picture
-
Select Settings & privacy, then choose Settings
-
On the left side, tap on Business Integrations
-
You should see PLANOLY listed under Active at the top, or search for it using the search bar to the right
-
Select the business integration for PLANOLY, click Remove, and it should be removed. *Note: Once you've removed this business integration from your account it can no longer manage your Page on PLANOLY. View removed business integrations under the Removed tab at the top.
-
Once you remove this integration, you will need to re-authenticate your account on PLANOLY by taking the steps below:
- Log out of Facebook
- Log back into your PLANOLY account from a computer
- In the top right corner, navigate to My Profile and scroll down to Managed Social Profiles
- Re-authenticate your Instagram Business Account with Facebook
- Re-activate auto-post by clicking on Activate, from there, follow the prompts to get re-authenticated!
- After this, you should be connected again!
PLANOLY Pro-Tip: If you’re still unable to re-authenticate your account successfully, we recommend contacting Instagram to see how they can further assist you with your Facebook Page/account as there can be an issue on Facebook’s end that they may need to look further into.
Additional Resources:
Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out our helpful articles below!
How to set up Auto-post:
Auto-post Troubleshooting: