Auto-Post Set-Up: Step 4

Step 4: How To Check Facebook Business Integrations Settings

Revoking and Re-Enabling PLANOLY Permissions on your Facebook page settings.

There are a few reasons you will continuously be asked to re-authenticate your Facebook token. In some cases, Facebook does not provide PLANOLY with the latest updated information regarding the Facebook account associated with an Instagram account.

Note: Non-Official Instagram Approved Apps/Tools

If you are using third-party apps that are not official partners of Instagram, this may cause Instagram to flag your account. It is against Instagram's guidelines to allow non-trusted apps to access user accounts. This is to keep your private information safe.

We recommend you confirm any linked app/tool that you have for your Instagram account are official partners of Instagram – meaning it is safe to use their app, and Instagram will not permanently ban or penalize your account.

Why Isn't My Instagram Account Linking to PLANOLY?

There are multiple reasons this issue may occur. As a general rule of thumb, you can troubleshoot linking issues by following the steps below on your web browser:

1. Log into your PLANOLY Web Dashboard (www.planoly.com)

2. Log into your account (EMAIL@ADDRESS.COM)

3. Go to your Profile Page, and scroll down to Managed Social Profiles

4. Click on Link Profile

5. Link via the Personal Profile option. Then, log in with Instagram Profile to link the account (@USERNAMEHANDLE).

In some cases, we may need to revoke access and re-enable with Facebook to make sure your account is on an up-to-date connection with Facebook's system. Follow these steps to re-establish the connection:

Log in to Facebook.com
Go to Facebook Business Tools Page
Check if PLANOLY is displaying in your Active Business Integrations.
Select PLANOLY, and click REMOVE

revoke

5. Log out of Facebook

6. Now you can try to re-authenticate again on PLANOLY! Log into PLANOLY Web Dashboard, re-authenticate with Facebook again via your Profile Page

7. You'll be prompted to re-link the Facebook Business Page via PLANOLY.

PLANOLY Pro-Tip: If you’re still unable to re-authenticate your account successfully, we recommend contacting Instagram to see how they can further assist you with your Facebook Page/account as there can be an issue on Facebook’s end that they may need to look further into.

Additional Help: Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out the helpful articles below!

How to set up Auto-post:

Auto-post Set-up: Step 1

Auto-post Set-Up: Step 2

Auto-Post Set-Up: Step 3

Auto-Post Set-Up: Step 4

Auto-post Troubleshooting:

How To Check Instagram Profile Type

Auto-Post Guidelines and Limitations