If you are using third-party apps that are not official partners of Instagram, this may cause Instagram to flag your account. It is against Instagram's guidelines to allow non-trusted apps to access user accounts. This is to keep your private information safe.
We recommend you confirm any linked app/tool that you have for your Instagram account are official partners of Instagram – meaning it is safe to use their app, and Instagram will not permanently ban or penalize your account.
You can try to re-authenticate again afterward, but if you are still having issues, we recommend to contact Instagram to see how they can further assist you.
There are multiple reasons this issue could occur. As a general rule of thumb, you can troubleshoot linking issues by following the steps below on your web browser:
1. Log into your PLANOLY Web Dashboard (www.planoly.com)
2. Log into your account (EMAIL@ADDRESS.COM)
3. Go to your Profile Page, and scroll down to Managed Social Profiles
4. Click on Link Profile
5. Link via the Personal Profile option. Then, log in with Instagram Profile to link the account (@USERNAMEHANDLE).
If you prefer not to link your Instagram to your PLANOLY account, you can remove it by following these steps on a desktop browser:
5. Log out of Facebook
6. Log into PLANOLY Web Dashboard, re-authenticate with Facebook again via your Profile Page
note: you'll be prompted to re-link the Facebook Business Page via PLANOLY
Additional Help: Want to learn more about authenticating your Instagram and Facebook accounts? Check out the helpful articles below!
Troubleshooting Re-Authenticating with Instagram or Facebook
Step 1: How to Authenticate Your Instagram Account
Step 2: How To Check Your Facebook Page Role
Step 3: How To Check Facebook Business Integrations Settings
