Is Planoly listed as Active under Business Integrations on Facebook with all of the toggles turned on to grant Planoly proper permissions?
Once your Instagram Business account and Facebook Business page settings are properly connected, let’s check your Facebook Business page Integration Settings to enable or re-set your connection between Planoly and Instagram in order to activate auto-post:
Check Your Business Integration Settings
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Log into your Facebook account from a computer
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Make sure you are switched into your personal profile, not your business page
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In the top right corner, click on your profile picture and choose Settings & privacy, then choose Settings
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On the left side, click on Business Integrations
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Find Planoly and tap on View and Edit
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Ensure ALL toggles are turned ON to grant Planoly proper permissions and click Save
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Now, you can try refreshing your Planoly web dashboard or mobile app and attempt to authenticate to unlock Auto-Post again!
Instagram Requirement: All permissions must be granted to Planoly in order to successfully auto-post. If one or any of the toggles are not toggled on then you will not be able to successfully activate auto-posting.
If you’re still experiencing issues, click here to Step 4 (last step!) to learn how to revoke and re-enable your Planoly permissions on your Instagram and Facebook settings in order to unlock Auto-Post.
Additional Resources:
Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out our helpful articles below!
How to set up Auto-post:
Auto-post Troubleshooting: