Step 1 | Connect Instagram to a Facebook Page

Make sure your Instagram Business or Creator Account is properly connected to your Facebook Business page. Learn how to check if both your IG Business or Creator Account settings and Facebook Business page settings are properly connected.

Don't have a Facebook Page?

If you don’t have a Facebook Page yet, you’ll first need to create one. How to Create a Facebook Page

Instagram Requirement: To be eligible for auto-posting on Planoly, Instagram requires that you have both an Instagram Business or Creator Account and an associated Facebook Business page connected through Planoly. If you do not have both of these, auto-post will not work.

First, let’s check your Instagram account settings

Log into your Instagram account on a mobile device
Go to your Profile Page
Tap on Edit Profile
Under 'Profile Information', you will see Page. Next to Page, you will either see Connect or your Facebook Business page
If your page is showing, tap on your Facebook Business Page to verify it is connected
Click Change or Create Page > tap the Page your need and if it is connected, you will receive a notice at the bottom that says Page is already linked to Instagram account
If you do not see a page listed, tap on Connect or create to follow the prompts and select your page

Planoly Pro Tip: If you do not have a Facebook Business Page already created or if you do not see the correct Facebook Business Page selected, adjust this by tapping Select a Facebook Page to connect to your Instagram account or create a new one.

Next, let's check your connection through Facebook

Facebook has 2 page experiences, New and Classic. Learn more about access in the new Pages experience.

To check an Instagram connection in Facebook:

Log into your Facebook account on a computer, click on the Profile icon in the top right, select from the drop down to switch into your Page
Click the Profile icon again, select Settings & Privacy > Settings
From here, on the left side, under Permissions, select Linked accounts

You will then see the Instagram account connected to that Business page as well as View and Disconnect if needed
To add an account, click Connect account. Type in your Instagram account's username and password, and select Log in

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Error: Page already belongs to a business

In Instagram, you might see this error when selecting a Facebook Page to connect:

This error means that the Facebook Page you are trying to connect is being managed in Business Manager. You’ll need to ask the Page owner to confirm the connection for you through Instagram, or you can try connecting through Facebook if you have the correct permissions.

To Note: Not sure who owns your Page? Go to the Page Management History page after switching into acting as your Page on Facebook. Then look for where it says "[Name] was given full control by [Name]"—it is likely that this person has the correct permissions!

Can’t access Linked Accounts page on Facebook

If you can’t access your Page’s Linked Accounts page (which is the Settings > Instagram page on classic Pages), you may not have the correct role or access to your Facebook Page.

On classic Pages, you must have the admin role. On new Pages, you must have Facebook access with full control. Learn about Facebook Page access and roles

Instagram wants me to log into somebody else’s Facebook account

If Instagram prompts you to log into somebody else’s Facebook account when configuring Accounts Center, it means somebody else already manages that Instagram profile in Accounts Center.

In this situation, you will not be able to confirm the connection through the Instagram app. Instead, you should connect through Facebook if you have the right level of permissions.

Error: Page is already linked to Instagram account

In Instagram, you might see this error when selecting a Facebook Page to connect:

This means that the Facebook Page you selected is already connected to another Instagram account. Due to limitations set by Facebook, only one Instagram profile can be connected to one Facebook Page.

Orange confirm icon in Instagram

If you’re not able to confirm the connection through Instagram you’ll need to ask the Page owner to confirm the connection for you. Here’s how they can do this:

In the Instagram app, tap your profile picture in the bottom right
Tap Edit Profile
In the Page section, tap the orange Confirm icon
If prompted, log into Business Manager
Follow the prompts to confirm the connection

Additional Resources:

Want to learn more about authenticating your Instagram and Facebook accounts and get started auto-posting? Check out our helpful articles below!

How to set up Auto-Post:

Auto-post Troubleshooting: