How to Troubleshoot Auto-Posting Issues
My auto-post has failed and I don't know what to do. What happened and how can I prevent failed posts from occurring?
Platform |
Error |
What Does This Mean |
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Media ID is not available. | When you upload a video to Planoly, the video takes some time to be processed, and the video will not be available for publishing during this time. You will need to wait a few minutes after uploading the video for it to fully process or you can try to swap the media and re-save it to the schedule. You will need to wait a few minutes after uploading video for it to fully process. |
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One or more carousel items has an error | Uploaded incorrectly. Need to choose 'Upload as a carousel' and make sure there are at least 2 posts, but no more than 10 uploaded. |
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An unexpected error has occurred. Please try your request later. | Trouble logging into IG. Clear IG cache (on mobile phone, open Settings>click on Instagram>find Storage>clear cache) and then update the IG mobile app. |
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The video file that you selected is in a format that we don't support | This is due to the file format not being compatible with what Planoly allows. Need to reupload the file in a different format. |
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Multi-Channel Workspace: Not able to auto post. Error auto-posting: Make sure your Page post includes an image that can be used in an ad. | May be due to uploading stock images instead of from camera roll |
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Oops! An error occurred. The server returned a "500 Internal Server Error." | When trying to link IG account there is a problem with the Instagram server. |
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Error auto-posting: We are unable to post your content at this time. Please post directly or schedule for later to try again. | Auto-post on IGP is failing |
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Error: Media upload has failed with error code 2207026 |
Unsupported video format Crop the video on the mobile app utilizing our edit tool to 1:1 |
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IG: One or more carousel items has an error. | User must choose 'Upload as a carousel' in IGP |
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IG: Your post failed to be scheduled. Facebook and Instagram require you to reconnect your account to schedule this post. | An Instagram Creator Account with a FB Business Page who is drafting a story post will not have access to Auto-Post. This is due to Facebook limitations. |
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IG: (#100) Unsupported post type. The post has too little or too many attachments to qualify as a carousel |
You must choose "Upload as a carousel" and ensure there are at least 2, but no more than 10 media uploaded. Carousel auto-post requirements here.
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IG: (#10) The user is not an Instagram Business | User must be an Instagram business account. If the account is set up as a personal account, iIn order to auto-post, you'll need to switch over to an Instagram Business or Creator account. Check out our Help Guide here to update. |
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Instagram access denied. Please login to your account on Instagram to resolve outstanding issues, then retry your post. |
“Access Denied” has been an indication of permission settings needing to be adjusted.
Log into your account through the Instagram app to resolve any outstanding issues, then log back into Planoly and re-schedule the auto-post.
Check our our Help Guide here to make sure all of your settings are set up properly.
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Invalid User ID |
Error from Instagram. This error comes from user tagging, either private users tagged or misspelled tags. Here is more information on how user tags work on Planoly. |
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Error from Instagram |
Application request limit reached (#200) / We restrict certain activities to protect our community. Tell us if you think we made a mistake. If you receive this error, please re-upload your post and try again - your carousel may have too many images. |
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We couldn't add/update/delete product tags on your product. The product ID may be incorrect, the product may have been deleted, or the app user may not have permission to tag the product. |
Check product tagging permissions here. Check troubleshooting guidelines here. |
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Media ineligible for auto-post. Crop your image with our editing tools to adjust the aspect ratio size within 4:5 to 1.91:1 or re-upload a new size to meet Instagram guidelines. |
1. Log into your account 2. Select the image 3. Edit 4. Transform 5. Auto-Post 6. Apply |
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Media ineligible for auto-post. This is not a valid file type. Only JPEG, PNG, and BMP are eligible for auto-post at this time. |
Feel free to check out our Help Guide here for auto-post guidelines and limitations.
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FB: The user must be an administrator, editor, or moderator of the page in order to impersonate it. If the page business requires Two Factor Authentication, the user also needs to enable Two Factor Authentication. | Must be an admin on Facebook. Your Facebook account does not have permission to post to this Facebook page. Check out our Help Guide here to make sure you have full control of the Facebook business page. |
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(#10) Application does not have permission for this action | This error indicates that there is an issue with the permissions for the application you are using. Most likely, two-factor authentication is blocking the user from logging in. Make sure two-factor authentication is turned on. Here is how to turn it on. |
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Error auto-posting: For security reasons, your account has limited access to the site for a few days. If you have any questions, please contact our Help Center. | This is most likely due to a computer you used to access Facebook may have a virus or malicious software. Facebook sends this message as a precausion so it does not infect any other devices. |
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FB: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons. | Need to reauthorize your Facebook account with Planoly. Here is how to do that. |
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Account ineligible for auto-post. Your Facebook password has changed or a new session is needed. Please re-authenticate your Facebook with Planoly. |
Account ineligible for auto-post. Your Facebook password has changed or a new session is needed. Please re-authenticate your Facebook with Planoly.
Feel free to also check out our help guide here.
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You cannot post to your connected Instagram account until you complete Page Publishing Authorization. |
Complete Page Publishing on Facebook. Steps listed here.
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TikTok |
Error auto-posting: An error occurred posting to TikTok. Please try again later. (40000) |
Auto-post error on TikTok. To fix, you will need to re-authenticate your account. 2. From the dropdown at the top, click on Add & Edit Social Connections 3. Click on the TikTok social icon > choose Reauthorize Account 4. This will ask you to re-authenticate your account to make sure it has been refreshed 5. You should be all set! |
Media |
The requested resource does not exist. |
You will need to swap the media and re-save it to the schedule. This just means that the media did not save properly when you were scheduling your auto-post the first time, so if you swap the media by uploading the same image again, and rescheduling, it should work for you next time. |
Please Note: If you're seeing an auto-post error and you are still having trouble with your account or successful auto-post, don't hesitate to reach out to our support team here.