1. Auto-Posting
  2. Auto-Post Troubleshooting

How to Troubleshoot Auto-Posting Issues

My auto-post has failed and I'm receiving a red error message. What happened and how can I prevent failed posts from occurring?

 

Platform

Error

How to Resolve

Instagram

Account ineligible for auto-post. This is not an Instagram Business account. 

It looks like your Instagram account is set up as a personal account. In order to auto-post you'll need to switch over to an Instagram Business or Creator account. Check out our Help Guide here to update. 

Instagram

Instagram access denied. Please login to your account on Instagram to resolve outstanding issues, then retry your post.

Access Denied” has been an indication of permission settings needing to be adjusted. 
Log into your account through the Instagram app to resolve any outstanding issues, then log back into Planoly and re-schedule the auto-post. 
Check our our Help Guide here to make sure all of your settings are set up properly. 

Facebook

The user must be an administrator of the Facebook Business Page.

It looks like your Facebook account does not have permission to post to this Facebook page.  Check out our Help Guide: here to make sure you have the correct settings on Facebook to make sure that you are the Admin of the Facebook business page

Facebook

Account ineligible for auto-post. Your Facebook password has changed or a new session is needed. Please re-authenticate your Facebook with Planoly. 

Account ineligible for auto-post. Your Facebook password has changed or a new session is needed. Please re-authenticate your Facebook with Planoly. 
Feel free to also check out our help guide here.
 

Facebook

You cannot post to your connected Instagram account until you complete Page Publishing Authorization.

Complete Page Publishing on Facebook. Steps listed here.

Media

(#100) Unsupported post type. The post has too few or too many attachments to qualify as a carousel.

It looks like you have single-image posts uploaded as carousels. Since a carousel post must have multiple images to be considered a carousel post, your content is failing for that same reason.
When you are uploading to your Planoly account, you will want to make sure to select upload as a single post instead of uploading as a carousel. Once you have uploaded a certain way, you cannot revert that carousel to a single image. You will need to re-upload all single posts as a single post and reschedule. 
Carousel auto-post requirements here.

Media

Media ineligible for auto-post. This is not a valid file type. Only JPEG, PNG, and BMP are eligible for auto-post at this time. 

Feel free to check out our Help Guide here for auto-post guidelines and limitations.

Media

Invalid User ID

Error from Instagram. This error comes from user tagging, either private users tagged or misspelled tags. Here is more information on how user tags work on Planoly. 

Media

Error from Instagram

Application request limit reached (#200) / We restrict certain activities to protect our community. Tell us if you think we made a mistake. 

If you receive this error, please re-upload your post and try again - your carousel may have too many images.

Media

The requested resource does not exist.

You will need to swap the media and re-save it to the schedule. This just means that the media did not save properly when you were scheduling your auto-post the first time, so if you swap the media by uploading the same image again, and rescheduling, it should work for you next time. 

Media

 We couldn't add/update/delete product tags on your product. The product ID may be incorrect, the product may have been deleted, or the app user may not have permission to tag the product.

Check product tagging permissions here.

Check troubleshooting guidelines here

Media

Media ID is not available

The media is not ready for publishing. Our systems are configured to automatically retry the publishing process in case this kind of Instagram error response appears. Usually one of the next tries is successful. If even after multiple attempts to publish your post it is not published successfully, please check your video / image file - it might not be eligible for publishing after all, due to incorrect resolution, bitrate, aspect ratio, etc.

Media

The Media ID could not be fetched.

You will need to swap the media and re-save it to the schedule. This just means that the media did not save properly when you were scheduling your auto-post the first time, so if you swap the media by uploading the same image again, and rescheduling, it should work for you next time. 

Media

Media ineligible for auto-post. Crop your image with our editing tools to adjust the aspect ratio size within 4:5 to 1.91:1 or re-upload a new size to meet Instagram guidelines.

1. Log into your account

2. Select the image

3. Edit

4. Transform

5. Auto-Post

6. Apply

Please Note: If you're seeing an auto-post error and you are still having trouble with your account or successful auto-post, don't hesitate to reach out to our support team here.