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(FAQ) Frequently Asked Questions

Here are the answers to the most common questions we get!

What is Planoly?

Planoly is a visual planning and scheduling tool designed to help you manage your social media presence. It allows you to plan, schedule, and publish content across various social platforms while maintaining a cohesive visual strategy.

Which social media platforms can I manage with Planoly?

Instagram, Facebook, Twitter (X), Pinterest, Threads, Amazon, LinkedIn, TikTok, and YouTube.

What's the difference between the Instagram Planner and the Multi-Channel Workspace? Planoly has two workspaces:

The Instagram Planner is built for visual grid planning. You can connect Instagram + a Facebook Page and schedule content to auto-post.

The Multi-Channel Workspace (MCW) lets you plan and schedule across all 9 supported platforms in one view. It also includes bonus features like the AI caption writer, media library, stock images, bulk post creation, and Idea Generator.

What's included in each plan?

Free Plan: 1 social set, 1 user, 10 uploads/month, basic Instagram analytics.

Starter: Up to 60 uploads/month + core features like video uploads, first comment scheduling, Canva integration, and hashtag management.

Growth & Professional: Unlimited uploads, multi-user access, and full access to the Multi-Channel Workspace.

All paid plans are customizable. You can add extra social sets or team members beyond what's included by default.

How do I add team members to my account?

You can invite team members directly from your account settings. The number of users included depends on your plan — Growth and Professional plans support multiple users. Head to Social Set Manager Page → Team Members to send an invite.

(Note: If you purchased through Apple in-app billing, you'll need to manage your subscription through the App Store — some account settings may be limited on mobile.)

Does Planoly offer a free trial?

Absolutely! Enjoy our 14-day free trial, which gives you the perfect opportunity to get everything set up and see how Planoly can transform your social media planning. Jump right in and explore all the features designed to make your workflow smoother and more efficient!

Why isn’t my content posting?

A few common reasons posts don't go out as scheduled:

  • Your social channel connection may have expired. Try relinking it under Settings → Social Profiles.
  • Video posts on some platforms (like Facebook) occasionally have platform-side delays.

If relinking doesn't fix it, check our full troubleshooting guide: [How to Troubleshoot Auto-Posting Issues]

Why isn't my social channel connecting to Planoly?

Need help linking your social channels to Planoly? Check out our help guides below:


How can I customize my subscription?

The great news is that all of our paid plans are customizable! They do come standard with a certain number of social sets and users, but you can add on additional social sets and users!

  • Our largest plan, the Professional plan, can only be purchased via the desktop version of your Planoly account through our billing provider. If you've previously purchased a plan through Apple's in-app subscriptions on your mobile app, you'll want to cancel and then upgrade through our website at www.Planoly.com. 

Additional Resources: Here is more information on our paid plans! 

Why is my carousel post having issues?

Carousel (multi-image) posts can be tricky depending on the platform. Common issues include upload order, image sizing, and auto-post support varying by platform. Check our carousel guide [link] for step-by-step help, or reach out to support if posts are failing silently.

Why isn't my post showing in my grid after it published?

If a post went out but isn't appearing in your grid view, try the "Import Missing Grid Post" option to pull it back in. This is especially common for posts published outside of Planoly. [link]

Does Planoly offer a Hashtag Manager?

Yes! Manage all of your hashtags into groups or themes for easy access in your workspace. Feel free to check out our help guide: How to Use Hashtag Manager

If you can’t find the answer you’re looking for, don’t worry! Our friendly support team is ready to assist you. Just reach out here, and we’ll be happy to help you find the information you need.