(FAQ) Frequently Asked Questions

Here are the answers to the most common questions we get!

What is Planoly?

Planoly is a visual planning and scheduling tool designed to help you manage your social media presence. It allows you to plan, schedule, and publish content across various social platforms while maintaining a cohesive visual strategy.

Which social media platforms can I manage with Planoly?

Instagram, Facebook, Twitter (X), Pinterest, Threads, Amazon, LinkedIn, TikTok, and YouTube.

What is the difference between the free and paid plans?

Free Plan Features

1 Social Set
Single user access
10 total uploads per month
Instagram analytics (1-month history)
View comments on your latest 5 posts

Paid Plan Features

Up to 60 uploads/month (Starter) or unlimited uploads (Growth & Professional)
Multiple team member access (varies by plan)
Enhanced features including:
- Video uploads
- Cross-channel content repurposing
- First comment scheduling
- Quick scheduling tool
- Canva integration
- Hashtag management
- Advanced cropping tools
Multi-Channel Workspace Bonus Features
- Media library
- AI caption writer
- Stock image access

Does Planoly offer a free trial?

Absolutely! Enjoy our 14-day free trial, which gives you the perfect opportunity to get everything set up and see how Planoly can transform your social media planning. Jump right in and explore all the features designed to make your workflow smoother and more efficient!

Why isn’t my content posting?

If your content isn't auto-posting as expected, please visit our comprehensive troubleshooting guide [How to Troubleshoot Auto-Posting Issues] where we'll walk you through common solutions and help get your posts back on track.

What’s a multi-channel workspace?

Our multi-channel workspace is a fantastic workspace within Planoly that makes it a breeze to plan your content across all your social channels! With this handy workspace, you can link all your socials together and effortlessly repurpose your content in one convenient view. Curious to learn more about how the workspace can simplify your social media planning? Check it out here!

Why isn't my social channel connecting to Planoly?

Need help linking your social channels to Planoly? Check out our help guides below:

Does Planoly have a referral program?

Yes, we have a referral program and an Influencer program!

Referral Program:

Log into your account on the web and then go to https://www.planoly.com/user/refer-a-friend
HOW DOES IT WORK?
1. Share or tweet the link below with your friends
2. They sign up with one of our paid plans
3. You earn a $10 credit for each friend who successfully signs up

Influencer Program

Are you a social media manager and content creator?
Apply for our influencer program here.
If we see fit, a Planoly representative will contact you for more details.

How can I customize my subscription?

The great news is that all of our paid plans are customizable! They do come standard with a certain number of social sets and users, but you can add on additional social sets and users!

Our largest plan, the Professional plan, can only be purchased via the desktop version of your Planoly account through our billing provider. If you've previously purchased a plan through Apple's in-app subscriptions on your mobile app, you'll want to cancel and then upgrade through our website at www.Planoly.com.

Additional Resources: Here is more information on our paid plans!

Can I delete my data with Planoly?

Yes, you have the option to either delete your entire account or simply unlink specific social profiles without deleting your whole account. This allows you to remove data as needed.

Does Planoly offer a Hashtag Manager?

Yes! Manage all of your hashtags into groups or themes for easy access in your workspace. Feel free to check out our help guide: How to Use Hashtag Manager

If you can’t find the answer you’re looking for, don’t worry! Our friendly support team is ready to assist you. Just reach out here, and we’ll be happy to help you find the information you need.